Frequently Asked Questions
Q1: Are you a trading company or manufacturer?
A: We are the original manufacturer with more than 20 years of
experience in optoelectronic LED displays.
Q2: What are your main products?
A: Our main products include 7 Segment LED displays, SMD LED
displays, Dot matrix LED displays, Arrow LED displays, Custom
Design LED displays, LED light bars, Through hole LEDs, SMD LEDs,
and LED Backlights.
Q3: What is your MOQ?
A: Our MOQ is 1000 pieces, but we also accept sample orders and
small quantities below our MOQ.
Q4: Can I get samples for testing before placing an order?
A: Yes, we can provide 5-10 free samples for testing, with freight
costs borne by the customer.
Q5: How long is your delivery time?
A: Delivery time is approximately 10-20 days, depending on order
quantity and raw material availability. Urgent orders with
available materials can be ready within 7-10 days.
Q6: What are your payment terms?
A: We accept bank transfer, T/T, Western Union, and PayPal for
small amounts. Payment methods are negotiable.
Q7: Can you quote FOB prices?
A: Yes, we can quote prices based on incoterms EXW, FOB, CIF, and
DDP.
Q8: How can I get your catalogue and price list?
A: Please provide your email address or contact us directly through
our website for our catalogue and price list.
Q9: Can I negotiate prices?
A: Yes, we may consider discounts for bulk orders.
Q10: How much are shipping charges?
A: Shipping charges depend on shipment size and shipping method. We
will provide charges upon request.
Q11: Can you do custom design products?
A: Yes, OEM & ODM services are available. We can customize sizes,
LED colors, and functional icons according to your requirements.
Q12: If I send my design, will you keep it confidential?
A: Yes, we will not show or sell your design to others without your
authorization.
Q13: What is the sample lead time for customized products?
A: Sample lead time is approximately 20-25 working days after
receiving mold cost and mold drawing approval.
Q14: What are your shipping methods?
A: We typically ship via DHL, FedEx, UPS, EMS, by air, or by sea.
You can choose the method that works best for you.
Q15: How do you ensure product quality?
A: We are ISO 9001 QMS certified manufacturers with over 20 years
of experience. All products undergo twice 100% testing before
shipment.
