Frequently Asked Questions
Q1: Are you trading company or manufacturer?
A: We are original manufacturer with more than 20 years experience
in optoelectronic LED displays.
Q2: What is your main products?
A: Our main products include 7 Segment LED display, SMD LED
Display, Dot matrix LED Display, Arrow LED display, Custom Design
LED Display, LED light bar, Through hole led, SMD LEDs, LED
Backlights, and more.
Q3: What is your MOQ?
A: Our MOQ is 1000 pcs. We can also accept sample orders and small
orders with quantity less than our MOQ.
Q4: Before placing order, Can I get some samples for test?
A: Yes. We can provide 5-10 free samples for your testing, but the
freight cost will be borne by the customer.
Q5: How long is your delivery time?
A: Delivery time: About 10-20 days; According to order quantity and
raw materials. If you have urgent order and we have raw materials
in stock, we can adjust our production plan to make it ready within
7-10 days.
Q6: What is your terms of payment?
A: We accept bank transfer, T/T, Western Union and Paypal with
small amount. Details of payment methods can be negotiable.
Q7: Can you quote me FOB prices?
A: Yes. We can quote you prices based on incoterms EXW, FOB, CIF,
DDP.
Q8: How can I get your catalogue and price list?
A: Yes. Please let us know your email address or contact us from
website directly for our catalogue and price list.
Q9: Can I negotiate the prices?
A: Yes, we may consider discounts for bulk orders.
Q10: How much will the shipping charges be?
A: It depends on the size of your shipment and the method of
shipping. We will offer the charge to you as you requested.
Q11: Can you do custom design products?
A: Yes, OEM & ODM service are available. We can customize the
sizes, LED color and functional icons according to your
requirements.
Q12: If I send my design, can you make it for myself only, and will
not show it to anyone else?
A: Yes, we will not show it or sell to others without your
authorization.
Q13: What will be the samples lead time for customized products?
A: Samples lead time will be about 20-25 working days after
receiving mold cost and mold drawing approval from customers.
Q14: What is the shipping methods?
A: We usually ship the goods by DHL, FEDEX, UPS, EMS, BY AIR, BY
SEA etc, also you can choose the other way that best for you.
Q15: How do you ensure the quality of your products?
A: We are ISO 9001 QMS certified manufacturers with more than 20
years experience. We conduct twice 100% percent test for all of our
products before shipment.
